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Sr. It Support Analyst, Mississauga, Td

Published 2022-06-29
Expires 2022-07-29
ID #1065383436
Free
Sr. It Support Analyst, Mississauga, Td
Canada, Ontario, Mississauga,
Published June 29, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Sr. it support analyst


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Description



Job Description


About This Role

We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.
Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
Address application, cross-capability and cross-release issues.
Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
Assume incident management role (communicator, tracker, escalator, driver, etc.).
Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.
Use meaningful metrics to monitor environment performance.
Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
Comply with both disaster and business recovery plans.
Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
Support business case development, RFI/RFP and SLAs with vendors.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Undergraduate Degree or Technical Certificate.
5-7 years relevant experience.
Adeptness at configuring, upgrading, and administering business applications, in co-ordination with appropriate stakeholders.
Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
High comfort level in leading the support of highly complex and/or comprehensive applications/systems and/or business lines.
Strength in identifying root causes and implementing targeted and controlled remediation plans.
Readiness to review, participate in and implement procedures.
Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
Possession of effective change management discipline.
Willingness to work effectively as a team, helping others to resolve critical service issues.
Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.
Confidence acting as a reference for team members or clients.

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

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    Td
    Registered on October 7, 2017

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    Architecture is both the process and the product of planning, designing, and constructing buildings and other physical structures. Architectural works, in the material form of buildings, are often perceived as cultural symbols and as works of art. Historical civilizations are often identified with their surviving architectural achievements. The term architecture is also used metaphorically to refer to the design of organizations, software, and other abstract concepts. Construction is the process of constructing a building or infrastructure. Construction differs from manufacturing in that manufacturing typically involves mass production of similar items without a designated purchaser, while construction typically takes place on location for a known client. Construction as an industry comprises six to nine percent of the gross domestic product of developed countries. Construction starts with planning, design, and financing; and continues until the project is built and ready for use.


    Mississauga ( (listen)) is a city in the Canadian province of Ontario. It is situated on the shores of Lake Ontario in the Regional Municipality of Peel, bordering Toronto to the east. With a population of 721,599 as of the 2016 census, Mississauga is the sixth-most populous municipality in Canada, third-most in Ontario, and second-most in the Greater Toronto Area.The growth of Mississauga is attributed to its proximity to Toronto. During the latter half of the 20th century, the city attracted a multicultural population and built up a thriving central business district. It is home to Toronto Pearson International Airport, Canada's busiest airport, as well as the headquarters of many Canadian and multinational corporations.

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