It Operations Analyst Iii, Markham, Td

Published 2022-06-29
Expires 2022-07-29
ID #1065385183
It Operations Analyst Iii, Markham, Td
Canada, Ontario, Markham,
Published June 29, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It operations analyst iii

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Job Description

CUSTOMER: Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Provide effective day-to-day support for applications/systems and hardware through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes

SHAREHOLDER : Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Ensure effective change management discipline is used
• Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance customer experience and/or reduce costs
EMPLOYEE / TEAM : Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH: Provides day-to-day application/system and hardware support. Tasks are low to moderately complex and performed under management guidance and supervision. Participates in resolving client applications/system and hardware issues. May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders. Generally, reports to a Team Manager / Manager / Senior Manager


Job Requirements

• Undergraduate degree or technical certificate
• 2-3 years relevant experience
• Comptia A+ certificate is highly recommended
• Experience troubleshooting systems
• Proficient with Windows, iOS and Android
• Excellent written and oral communication skill
• Familiar with a range of software and hardware
• Willing to travel to other sites to provide coverage

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

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