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It Operations Analyst Iii, Markham, Td

Published 2022-06-29
Expires 2022-07-29
ID #1065385183
Free
It Operations Analyst Iii, Markham, Td
Canada, Ontario, Markham,
Published June 29, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It operations analyst iii


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Description



Job Description


KEY ACCOUNTABILITIES
CUSTOMER: Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Provide effective day-to-day support for applications/systems and hardware through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes

SHAREHOLDER : Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Ensure effective change management discipline is used
• Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance customer experience and/or reduce costs
EMPLOYEE / TEAM : Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH: Provides day-to-day application/system and hardware support. Tasks are low to moderately complex and performed under management guidance and supervision. Participates in resolving client applications/system and hardware issues. May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders. Generally, reports to a Team Manager / Manager / Senior Manager

 

Job Requirements

• Undergraduate degree or technical certificate
• 2-3 years relevant experience
• Comptia A+ certificate is highly recommended
• Experience troubleshooting systems
• Proficient with Windows, iOS and Android
• Excellent written and oral communication skill
• Familiar with a range of software and hardware
• Willing to travel to other sites to provide coverage
 

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

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    Employer's info

    Td
    Registered on October 7, 2017

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    Architecture is both the process and the product of planning, designing, and constructing buildings and other physical structures. Architectural works, in the material form of buildings, are often perceived as cultural symbols and as works of art. Historical civilizations are often identified with their surviving architectural achievements. The term architecture is also used metaphorically to refer to the design of organizations, software, and other abstract concepts. Construction is the process of constructing a building or infrastructure. Construction differs from manufacturing in that manufacturing typically involves mass production of similar items without a designated purchaser, while construction typically takes place on location for a known client. Construction as an industry comprises six to nine percent of the gross domestic product of developed countries. Construction starts with planning, design, and financing; and continues until the project is built and ready for use.


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