Clinical Quality Manager, Halifax

Last update 2023-09-21
Expires 2023-10-21
ID #1831136179
Clinical Quality Manager, Halifax
Canada, Nova Scotia, Halifax,
Modified September 5, 2023


The Opportunity

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person's health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

We are actively seeking a dedicated and detail-oriented Clinical Quality Manager to join our healthcare leadership team. In this pivotal role, you will be at the forefront of overseeing delivery of exceptional patient care by meticulously monitoring, enhancing clinical processes, standards, and outcomes. As an integral member of our dynamic quality management team, you will collaborate closely with medical leadership, healthcare professionals across the organization, and other stakeholders to spearhead continuous improvement initiatives. Additionally, stay at the forefront of healthcare trends, integrating innovative strategies into quality improvement initiatives and health equity practices; act as a mentor and resource for clinical staff, fostering accountability and a commitment to quality standards; and champion the organization's commitment to health equity by bringing attention to issues faced by rural Canadians, indigenous communities, and other underserved populations.


  • Regulatory Excellence: Oversee adherence to regulatory standards and best practices through leadership of healthcare credentialing and privileging committees.
  • Clinical Indicators: Collaborate cross-functionally to establish quantifiable performance indicators and benchmarks for clinical quality, patient safety, patient experience and health equity.
  • Clinical Performance: Evaluate and support optimization of clinical processes, workflows, and protocols to bolster efficiency, elevate safety, and drive superior care delivery and patient outcomes.
  • Root Cause Mastery: Investigate adverse events, incidents, and clinical errors meticulously to identify root causes, coordinating corrective and preventive measures to preempt future occurrences.
  • Data-Driven Insights: Inform collection, analysis and interpretation of clinical data to unveil trends, patterns, and avenues for elevating patient care and clinical outcomes.
  • Education Leadership: Collaborate with leadership to develop education and communication strategies, impart quality improvement methodologies, best practices, and compliance standards for professionals.
  • Improvement Initiatives: Forge interdisciplinary partnerships to conceive and enact robust quality improvement plans that drive favorable clinical outcomes and amplify patient experiences.
  • Policy Innovation: Contribute to the development and refinement of clinical policies, protocols and procedures, ensuring they remain aligned with current evidence-based practices and regulatory requisites.
  • Data Custodianship: Maintain meticulous, up-to-date records for quality enhancement initiatives, audits, and compliance measures.
  • Insightful Reporting: Regularly prepare and present comprehensive reports on quality performance metrics, ongoing improvement projects, and well-informed recommendations for medical leadership.

Candidate Profile

  • Educational Excellence: Possess a Bachelor's degree or higher in nursing, allied health, health sciences or health administration, with active registration in relevant regulatory college.
  • Experience Prowess: Present minimum of 5 years' experience within a healthcare environment. Proven ability to lead projects, drive change, foster a culture of continuous improvement and health equity.
  • Managerial Leadership: Present minimum of +3 years' experience of direct managerial/people leadership experience within the healthcare field
  • Regulatory Expertise: Demonstrate a profound comprehension of healthcare regulations and standards.
  • Quality Savviness: Preferred background in organizational quality improvement and quality assurance, with a strong grasp of associated methodologies.
  • Certification Advantage: Certification in quality improvement is preferred. Experience with Lean, Six Sigma, or similar process improvement methodologies is highly desirable.
  • Analytical Ingenuity: Possess an analytical mindset with the proficiency to decipher and leverage data for strategic decision-making.
  • Collaboration Mastery: Exhibit superb communication and interpersonal skills, adeptly fostering collaboration across multifaceted teams.
  • Detail-Focused: Showcase unwavering attention to detail and organizational prowess, coupled with an unwavering dedication to process enhancement. Detail-oriented mindset with a dedication to achieving the highest level of patient care across service areas.
  • Tech Proficiency: Proficiency in use of Microsoft tools (Excel, Outlook, Word, Teams) and new technologies

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Clinical quality manager

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