Production Support Analyst, Toronto

Last update 2023-09-30
Expires 2023-10-30
ID #1849159789
Production Support Analyst, Toronto
Canada, Ontario, Toronto,
Modified September 19, 2023



Production Support Analyst Location:
Downtown Toronto (Need to visit 3 days onsite) Atleast 7+ Year experience.

What you will be doing:

  • Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  • Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
  • Following ITIL processes and procedures as it relates to incident management, change management and problem management.
  • Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA's.
  • Manage security across the environment including user administration across various applications
  • Manage service requests related to domains, DNS and URL redirects.
  • Provide initial incident management, follow-up and root cause reporting
  • Document technical information, notes, user guides, etc. for internal or client use.
  • Delivery of cross-training to other team members where required
  • Subject to on-call on a rotational basis

What you have:

  • Strong Confluence and Jira support experience.
  • Significant experience working in a web-based environment supporting multiple websites and web-based applications.
  • Previous experience as Webmaster and/or Akamai support is a plus.
  • Deep understanding of SSL Certificates and DNS management.
  • Experience managing web platforms (Heroku PaaS, etc.)
  • Must have a strong written and oral communications skills and the ability to communicate with all levels of users/management
  • Strong organization skills, interpersonal skills and significant attention to details
  • Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
  • Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
  • Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.
  • Experience supporting mobile (iPad, iPhone, Android) applications.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Production support analyst

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