What We Offer Reporting to the IT Project Portfolio Manager, the IT Project manager independently and relentlessly drives large complex projects/programs from initiation to close, staying within scope, schedule, budget and quality objectives; delivered to the satisfaction of business stakeholders. Project types will vary (software, infrastructure, documentation, training, etc), executed within a matrix environment. Responsibilities Initiate, Plan, Monitor/Control and Close assigned projects ranging from a few months to multi-phased, multi-year implementations, across the enterprise Track and manage changes to the project scope, project schedule, and project costs using appropriate verification techniques and tools Communicate project objectives and status to all team members and project stakeholders. Perform risk management to minimize project risks Troubleshoot problems that come up during projects, maintain accurate defect and issue tracking logs Effectively manage vendors, holding them accountable for the deliverables they are contracted to produce Report and escalate to management as needed. Act as a true business partner and advisor amongst peers within the IT department and across the business Provide business and technical teams with feedback, encouragement and advice Guide and assist project team members in identifying and estimating their tasks Produce and maintain a variety of project management documentation including Project Charters, Project Management Plan, Schedules, Budgets, Risk Registers, Communication Plans, Cost/Benefit Analysis, Issue list, Quality Reviews, Status Reports and Lessons Learned Reports Ensure that all required documentation is created with quality, signed off appropriately and stored correctly. Chairing and facilitating meetings where appropriate and distribute minutes to all project team member, including documenting and following up on important actions and decisions from meetings When requested, participate in other non-project specific Project Management Office (PMO) and department initiatives, including process improvement and efficiency initiatives within the PMO What You Bring Need to Have 8+ years of project management experience within the IT project field Project Management Professional (PMP) Experience with waterfall and agile project management methodologies Ability to apply proven project management methodologies and practices, including Project Management fundamentals (e.g. PMI or equivalent) Demonstrated familiarity and experience with industry standard project management tools Demonstrated understanding continuous improvement and driving organizational maturity in an evolving environment Strong customer service orientation, with excellent conflict resolution and problem-solving abilities Strong interpersonal and communication abilities Ability to collaborate with a drive to arrive at win-win solutions Attention to detail in both administrative and project/program activities Nice to Have Scrum Master certification (CSM) and/or PMI-ACP ) Project Management experience with Oracle, JDE, HBSS Previous experience leading direct reports Has contributed to the development or the function of a PMO in a meaningful way Experience with Project Portfolio reporting and analytics Ability to design and implement new processes and workflows, or enhance existing processes and workflows based on feedback CRITICAL TO HAVE MUST have experience implementing a large, complex, enterprise-wide CRM implementation