As a pro‑active Account Executive with Paladin Technologies, you will be responsible for achieving sales revenue goals, developing and maintaining valued customer relationships, expanding the company’s current customer base, and developing and maintaining professional selling skills. Your business development skills combined with your technical knowledge of the market and clients within the industry will lead to success. Your business acumen and ability to communicate with stakeholders and effectively identify opportunities will be crucial to ensuring the success of our client engagements.
RESPONSIBILITIES
Drive new client acquisition through targeted prospecting, networking, market engagement, and consistent outreach to grow the Company’s client base
Build, strengthen, and maintain long‑term relationships with new and existing clients, ensuring trust, satisfaction, consistent communication, and strategic account growth
Identify client security and technology requirements and clearly communicate how the Company’s solutions meet operational, compliance, and business needs
Prepare professional proposals, RFP responses, and bid packages that clearly articulate the Company’s value, competitive advantages, and alignment with margin and operational requirements
Develop and execute a proactive follow‑up strategy for all prospects, ensuring timely communication, proposal tracking, and revenue pipeline advancement
Maintain ongoing engagement with clients to assess satisfaction, support future needs, solicit referrals, and assist in resolving overdue account matters when necessary
Promote and secure Service Contracts, including renewals, upgrades, and 2nd‑year agreements tied to system enhancements or replacements
Identify and propose equipment upgrades, system expansions, and promotional offerings to increase client value and generate additional revenue
Present final contract documentation to clients and ensure all requirements—retainers, taxes, invoicing details, project scope—are complete and accurate
Complete sales orders, scopes of work, and associated project documentation in compliance with Company procedures and contractual requirements
Collaborate closely with Project Managers to ensure timely, efficient, and profitable installations that meet or exceed client expectations and Company standards
Maintain ongoing communication with Project Managers regarding project status, open issues, change orders, and required close‑out documentation
Represent the Company in a professional, business‑like manner in all interactions to maximize client satisfaction and reinforce the Company’s reputation
Stay current on industry standards, emerging technologies, and Company product offerings; participate in manufacturer and technical training as needed
Engage positively and proactively with colleagues across all departments to enhance customer satisfaction, support operational efficiency, and meet profitability goals
Respond promptly and effectively to all client and internal inquiries, ensuring clear communication and dependable follow‑through
Adhere to Company policies, procedures, and safety standards, ensuring the safety of self and others at all times
Participate in networking events, industry associations, and business functions that support Company visibility, values, and growth objectives
Provide accurate and timely activity reports as required by management
Be available to support client or business needs outside regular working hours when necessary
Maintain and protect all assigned Company assets, equipment, and resources
REQUIRED QUALIFICATIONS
Minimum 3 - 5 years industry experience
Extensive sales experience in a technical environment, ideally from the integrated security, networking/data cabling and/or commercial audio‑visual industries
Experience selling complex integrated solutions involving access control, CCTV, intrusion systems, structured cabling, corporate AV, or other related systems
PREFERRED QUALIFICATIONS
Experience selling into related sectors including gaming, healthcare, industrial construction, government, education, defense, utilities
Knowledge of the following technologies is required: IP networks, low voltage electronics, power and communications, Windows XP or 7 workstations, Microsoft Office products
Experience with the following technologies is an asset: Access Control, CCTV (IP), Intrusion Systems, Client‑Servicer security applications, MS SQL databases, Server and Storage Infrastructure
PROFESSIONAL COMPETENCIES
Results oriented networking and prospecting
Excellent customer relation skills
Excellent written and verbal skills in one on one and large group situations
Excellent inter‑personal skills including client and employee relations
Ability to organize workload for effective implementation
Ability to multi‑task while working under deadlines and time constraints
Efficient in standard business software (Microsoft Office, Outlook, One Note, Visio)
Ability to interact effectively at all levels and across diverse cultures
Ability to function as an effective team member in a collaborative sales environment
Ability to adapt as the external environment and organization evolves
PHYSICAL DEMANDS
Must be able to effectively communicate (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
Position is a desk job requiring the use of computer, keyboard, and phone
WORKING CONDITIONS
The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate
This is an office‑based position
Pay: $65,000 - $95,000 + commission (DOE)
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
